Terms & conditions

Estimates are valid for 28 days.If we give you an estimate and don’t hear back from you within 28 days, we’ll charge a storage fee of £35.00 per day from the date we received the vehicle until you collect it. We won’t charge storage if you go ahead with the work and settle the bill.

Prices can change with our costs. Estimates are based on the cost of labour, materials and spare parts on the date we quoted. If any of those go up before or after you accept the estimate, we may, at our discretion, ask you to pay the difference when you settle the bill.

Work done without an estimate, or only part of the work.If we didn’t give you an estimate, or if you ask us to do only part of the quoted work, we’ll charge a fair price for what we actually do. That includes any stripping down needed to decide whether a repair is feasible, plus reassembly, materials and parts supplied.

We can refuse any job.We can refuse all or part of any work for any reason, whether or not we’ve given you an estimate. Any change to an estimate, the scope of work, or the price stays under these terms — it doesn’t create a separate contract.

Orders from your driver or agent. If your driver, employee or anyone reasonably believed to be acting for you orders work, that order is binding on you.

Deposits and your cooperation. We may ask for a deposit before starting work. You agree to cooperate with us on anything we reasonably need to provide the service.

Timing.We’ll do our best to finish on time, but we’re not liable for delays. Time isn’t of the essence. Risk in the vehicle passes to you on delivery or, where you’re collecting, when you collect.

Payment is due when work is complete.Work is “complete” — and payment falls due — as soon as we tell you the vehicle is ready to collect. Until you pay in full, the work and any parts remain our property. We don’t accept cheques. Debit and credit cards are accepted with no surcharge.

Right to hold your vehicle (lien).We have a general lien on your vehicles and their contents for any money you owe us on any account. While we hold a vehicle under this lien, we’ll charge a storage fee of £35.00 per day.

Selling unpaid-for vehicles.If you haven’t settled what you owe us within three months of our first invoice, we may sell your vehicle and/or its contents — by auction or private sale — without further notice. We’ll use the proceeds to settle what you owe and return any balance to you on demand.

Someone collecting your vehicle for you.If someone collects your vehicle and we reasonably believe they’re authorised to do so, we’re not liable if it later turns out they weren’t — even if we released the vehicle before payment was made. We’re not required to verify the authority of any person we reasonably believe is, or has been, connected with you.

Vehicles you don’t collect.If you don’t collect your vehicle, we’ll charge reasonable daily storage from the date the work was completed until you collect it, or until we dispose of it under clause 8.

Business customers — quality of goods.If you’re not a consumer (i.e. you’re buying as a business), all statements, conditions and warranties about the quality of goods or their fitness for purpose — whether under law or otherwise — are excluded.

Business customers — standard of service.If you’re not a consumer, all statements, conditions and warranties about performing the service with reasonable care — whether under law or otherwise — are excluded.

The data we show against your registration is for information only. When you enter a vehicle registration on this website (for example to look up MOT history, tyre size, service intervals, oil grade, recommended pressures or any other technical detail), the information we display is drawn from third-party data sources (DVSA, DVLA) and from our own internal workshop reference tables. We provide it as a convenience and as a guide only. It is nota recommendation, a certification, or a substitute for your vehicle’s own handbook. You must always check that any information shown is correct for your specific vehicle, engine variant and specification before relying on it — and in particular before buying parts, fitting fluids, adjusting tyre pressures or making any other decision based on it. The manufacturer’s handbook for your vehicle is the source of truth.

We accept no liability for inaccuracy in that information. To the fullest extent permitted by law, we accept no liability for any loss, damage, cost or injury arising from any inaccuracy, omission or error in the vehicle information shown on this website, or from any decision taken in reliance on it. We may correct or remove any such information at any time without notice. Nothing in this clause limits our liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be excluded by law, nor does it affect your statutory rights as a consumer.

Loss or damage on our premises.We’re not responsible for loss or damage to your vehicle or property while it’s on our premises, except where we (or our staff) are solely at fault through negligence or a deliberate act. We don’t accept liability for indirect or consequential loss, loss of profits, loss of business, loss of use, or any special loss.

Warranty on our work.You get the benefit of any warranty we have from the manufacturer of the parts or materials we fit, or from any sub-contractor we use. We also warrant our own work against failure due to defective workmanship for three months or 1,500 miles — whichever comes first. This covers the repairs we actually did; it doesn’t cover progressive fault diagnosis. None of this affects your statutory rights.

Old parts. Parts we remove during a repair must be claimed within 7 days of the repair being complete; otherwise they become ours. Returned parts are subject to a handling charge. Specially-ordered parts cannot be returned.

Notices and invoice queries. A notice we post to your last known address counts as good notice. Any query about an invoice must be raised with us within 14 days of you receiving it.

What “vehicle” means.Unless the context says otherwise, “vehicle” in these terms includes cars, lorries, vans, trailers, caravans, motorhomes and cycles — and, separately or together, the engine, axles, gearbox, clutch, alternator, starter motor, battery, and any other component of a vehicle.

Changes to these terms must be in writing.No change to these terms is valid unless it’s in writing and signed on our behalf by someone we’ve authorised. No one else can change them or enter into a contract on our behalf except on these terms.

Service work follows the manufacturer’s schedule.Unless we tell you otherwise, all service work is carried out in line with the manufacturer’s recommended schedule.

Don’t leave valuables in your vehicle. Please remove anything of value that isn’t part of the vehicle before you leave it with us. We can’t accept liability for loss of, or damage to, such items, except in consumer transactions where the loss was caused by our failure to take reasonable care.

Delays caused by you.If our work is delayed or prevented by something you (or your agents, employees, consultants or contractors) do or fail to do, we’re not liable for any costs, charges or losses you suffer as a result.

Your liability to us. If we incur costs or losses because of your fraud, negligence, or failure to do (or delay in doing) what you should under these terms, you must pay them to us on demand.

Things outside our control (force majeure). We’re not liable for any failure or delay caused by events outside our reasonable control — for example strikes, lockouts or other industrial disputes, utility or transport failures, acts of God, war, riot, civil unrest, malicious damage, compliance with any law or government order, accidents, equipment breakdown, fire, flood, storm, or supplier or sub-contractor problems.

Agreeing electronically.By using our service or website, you confirm you’ve read, understood and agree to these terms. You accept this agreement is valid even though it’s electronic and isn’t physically signed.

Changes to these terms. We may change these terms at any time. The most current version replaces any previous version, so please check back occasionally.

Your statutory rights are not affected.